---
title: Service desk analysts
description: Point of sale implantation specialists
---

[Careers with xnPOS ](https://www.xnpos.net/careers)

# [Service desk analysts](https://www.xnpos.net/careers/service-desk-analysts)

 Written by [Admin](https://www.xnpos.net/careers/author/admin) | Jul 7, 2023 10:39:52 AM

Xn Global Systems is a global hospitality management software company specialising in point of sale and property management systems. Our highly functional, cloud-native and open systems provide the latest technology and flexibility. They help world-class hospitality companies in over 50 countries to optimise revenue generation, simplify service operations and enhance the quality of guest communications.

### Support Analyst (EPOS)

4 days on - 4 days off shift rota

Hybrid working

 

### Job Purpose/Responsibilities 

You will provide support to our global hotel customer base for our EPOS system (xnPOS). This involves:

- troubleshooting & managing support tickets
- upgrading customer systems
- installing new modules
- working with other vendors to identify interface bugs
- identify configuration issues or bugs within the software
- Working a 37.5-hour week on Monday – Sunday shift rota

This is an ideal role for those who have worked on EPOS support before or have worked in hospitality and want to further their career.

### Essential

- Previous experience of IT/EPOS Support
- Proactive, motivated and a team player
- Good time management
- Experience of working with SLAs and KPIs

### Desirable

- Additional language:  French, German, Spanish

[View full post](https://www.xnpos.net/careers/service-desk-analysts)

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