Service desk analysts

Xn Global Systems is a global hospitality management software company specialising in point of sale and property management systems. Our highly functional, cloud-native and open systems provide the latest technology and flexibility. They help world-class hospitality companies in over 50 countries to optimise revenue generation, simplify service operations and enhance the quality of guest communications.

Support Analyst (EPOS)

4 days on - 4 days off shift rota

Hybrid working

Job Purpose/Responsibilities 

You will provide support to our global hotel customer base for our EPOS system (xnPOS). This involves:

• troubleshooting & managing support tickets
• upgrading customer systems
• installing new modules
• working with other vendors to identify interface bugs
• identify configuration issues or bugs within the software
• Working a 37.5-hour week on Monday – Sunday shift rota

This is an ideal role for those who have worked on EPOS support before or have worked in hospitality and want to further their career.

Essential

• Previous experience of IT/EPOS Support
• Proactive, motivated and a team player
• Good time management
• Experience of working with SLAs and KPIs

Desirable

• Additional language:  French, German, Spanish